At pk989, your personal data is treated with the same care and security we bring to every aspect of our platform. This Privacy Policy explains in plain, honest English exactly what data we collect from Pakistani players, how we use it, who we share it with, and — most importantly — how we protect it every step of the way.
This Privacy Policy ("Policy") sets out how pk989 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of all individuals who access or use the pk989 platform at pk989.pro ("Platform"). This Policy applies to all players, registered account holders, visitors browsing without an account, and anyone who contacts our customer support team.
pk989 is Pakistan's premier online gaming destination, serving players across Karachi, Lahore, Islamabad, Faisalabad, and every city in between. We recognise that the privacy of our players is not merely a legal obligation — it is the foundation of the trust that every pk989 player places in us when they sign up, deposit, and play on our platform.
By accessing the pk989 Platform, creating an account, or otherwise interacting with any pk989 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the pk989 Platform immediately.
pk989 collects personal data through several channels: directly from you when you register or interact with our Platform, automatically through technical systems as you browse and play, and from trusted third-party verification and payment partners. We collect only the data that is necessary for the purposes described in this Policy.
When you create a pk989 account, we collect your full legal name, date of birth, Pakistani CNIC or NICOP number, residential address, mobile phone number (typically a Pakistani number registered with Jazz, Zong, Telenor, Ufone, or Warid), and email address. This information is required to open your account, verify your identity, and comply with our legal obligations.
To process your deposits and withdrawals in Pakistani Rupees (PKR), pk989 collects payment-related data including your JazzCash or EasyPaisa mobile wallet number, HBL, UBL, or Meezan Bank account details (where applicable), transaction reference numbers, and records of all financial transactions conducted through your pk989 account. We do not store full card numbers or full banking PINs.
Before processing your first withdrawal, pk989 requires Know Your Customer (KYC) verification. This involves the submission of a scanned copy or photograph of a valid Pakistani government-issued identity document — typically your CNIC (Computerised National Identity Card) or NICOP — and, where required, a selfie with the document and proof of payment method ownership.
pk989 records all gaming and betting activity conducted through your account, including bets placed, games played, stakes wagered, winnings and losses, session duration, game preferences, and bonus usage. This data is essential for account management, responsible gaming monitoring, fraud prevention, and regulatory compliance.
When you access the pk989 Platform, our servers automatically collect certain technical data, including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and the pages you visit on our Platform. This data is collected to ensure platform security, improve performance, and detect fraudulent or suspicious access patterns.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, CNIC, address | Registration form |
| Contact | Mobile number, email | Registration form |
| Financial | JazzCash / EasyPaisa / bank details | Payment processing |
| KYC Documents | CNIC scan, selfie | KYC submission portal |
| Gaming Activity | Bets, sessions, game history | Automatic — platform logs |
| Technical | IP address, device, browser | Automatic — server logs |
| Communications | Support chat transcripts, emails | Support interactions |
pk989 uses your personal data exclusively for the purposes described in this Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which pk989 processes personal data are as follows:
Every use of your personal data by pk989 is grounded in one or more recognised legal bases. We do not process personal data arbitrarily — each processing activity is justified by at least one of the following legal grounds:
The majority of data processing by pk989 is necessary for the performance of our contract with you as a registered player. This includes processing your registration data, managing your account, processing payments, and delivering gaming services. Without this processing, pk989 cannot fulfil its obligations to you as a platform operator.
Certain processing activities — particularly identity verification (KYC), age verification, anti-money-laundering checks, and the retention of transaction records — are required by applicable law. pk989 has a legal duty to conduct these activities regardless of individual player preferences.
pk989 processes certain data — including device data, IP addresses, and gaming behaviour patterns — on the basis of our legitimate interest in maintaining the security, integrity, and fair operation of the Platform and protecting our business and players from fraud, abuse, and criminal activity.
Where pk989 wishes to send you direct marketing communications, use non-essential cookies, or process your data for any purpose that is not strictly necessary for contract performance or legal compliance, we will ask for your explicit, freely given consent. You may withdraw your consent at any time by contacting [email protected] or adjusting your account communication preferences.
pk989 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial or marketing purposes — full stop. Your data is shared only in the limited circumstances described below, and always under strict contractual data protection obligations.
To process your JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transactions, pk989 must share relevant financial data with our payment processing partners. These partners are contractually bound to process your data solely for the purpose of executing your transactions and are prohibited from using it for any other purpose.
pk989 uses trusted, industry-standard identity verification service providers to conduct KYC checks on new and existing players. Your CNIC data and KYC documents may be shared with these providers solely for the purpose of verifying your identity and age. All such providers operate under strict confidentiality and data security obligations.
Certain casino games and slot titles on the pk989 Platform are provided by third-party game studios. These providers may receive limited technical data (such as a pseudonymous player identifier and session data) to deliver the game experience. They do not receive your full personal identity data.
pk989 participates in industry fraud prevention networks and may share data with fraud detection service providers where we have reasonable grounds to suspect fraudulent activity, money laundering, or other criminal conduct on your account.
pk989 will disclose personal data to Pakistani government authorities, law enforcement agencies, financial intelligence bodies, or courts of competent jurisdiction where we are legally compelled to do so, or where we have a good-faith belief that disclosure is necessary to prevent imminent harm or comply with applicable law.
The pk989 Platform uses cookies and similar tracking technologies to deliver core functionality, improve your experience, and keep your account secure. A cookie is a small text file placed on your device by the pk989 Platform when you visit. Cookies cannot execute programs or deliver viruses to your device.
Essential cookies are strictly necessary for the pk989 Platform to function. They enable features such as keeping you logged in during your session, remembering your preferred language, and maintaining the security of your connection. You cannot opt out of essential cookies without disabling core Platform functionality.
pk989 uses analytics cookies to understand how players use our Platform — which pages are most visited, where players spend the most time, and where technical errors occur. This data is collected in aggregated, anonymised form and is used exclusively to improve the pk989 Platform. You may opt out of analytics cookies through your browser settings.
Preference cookies remember your pk989 Platform settings — such as your preferred game category, display settings, and notification preferences — so you do not need to reconfigure them on each visit.
pk989 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Legal / AML compliance |
| KYC Documents | 5 years from submission date | Regulatory obligation |
| Financial / Transaction Records | 7 years from transaction date | Financial records law |
| Gaming Activity Logs | 3 years from account closure | Dispute resolution / compliance |
| Support Communications | 2 years from last interaction | Service quality / disputes |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical / Server Logs | 90 days | Security monitoring |
Upon expiry of the applicable retention period, pk989 will securely delete or permanently anonymise your personal data in a manner that prevents reconstruction or re-identification.
pk989 respects your rights over your personal data. Subject to applicable law and certain legal exceptions (such as our AML record-keeping obligations), you have the following rights with respect to the personal data pk989 holds about you:
The pk989 Platform is strictly for adults aged 21 years and above. pk989 does not knowingly collect, process, or store the personal data of any individual under the age of 21. If you are under 21, you are not permitted to use the pk989 Platform and must leave immediately.
pk989 employs age verification controls during the registration process and as part of our KYC programme to prevent underage access. If pk989 discovers or has reason to believe that a player is under 21 years of age, the account will be immediately suspended, all gaming activity will be voided, and any funds held in the account will be reviewed in accordance with our Terms & Conditions.
pk989 implements a comprehensive, multi-layered security architecture to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following measures:
The pk989 Platform may contain integrations with third-party services — such as game providers, live streaming partners, and payment gateway interfaces — that operate under their own privacy policies. pk989 is not responsible for the privacy practices of third-party service providers beyond the contractual obligations we impose on them as described in Section 5 of this Policy.
When you interact with a third-party game interface embedded within pk989 — for example, a live casino table streamed from a third-party studio — that studio may collect limited technical data about your session in accordance with their own privacy policy. We recommend reviewing the privacy documentation of any third-party provider whose services you use within the pk989 Platform.
pk989 carefully vets all third-party service providers before integration and requires them to demonstrate adequate data protection standards as a condition of their engagement with pk989. We do not integrate third-party advertising networks or third-party social login services that would give those parties access to your pk989 account data.
pk989 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our Platform. When material changes are made to this Policy, pk989 will:
Your continued use of the pk989 Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how pk989 protects your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy, the personal data pk989 holds about you, or how that data is being processed, please contact our dedicated support team:
pk989 is committed to resolving all privacy complaints fairly and promptly through our internal process. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate data protection authority or seek independent arbitration as described in our Terms & Conditions.
For responsible gaming concerns or self-exclusion requests, please also visit our Responsible Gaming page, which provides direct access to account management and self-exclusion tools available to all pk989 players.
From encryption to access controls, here is how pk989 keeps your personal data safe every single day.
Every byte of data transmitted between your device and pk989.pro is protected by bank-grade 256-bit SSL encryption. Whether you are depositing via JazzCash or spinning a slot in Karachi, your data travels securely.
pk989's KYC process protects all players by confirming every account belongs to a real, eligible Pakistani adult. This prevents fraud, identity theft, and underage access — keeping the platform fair for every legitimate player.
pk989 has a strict, unconditional policy against selling player data to advertisers or unaffiliated third parties. Your personal information is used solely to deliver and improve the pk989 experience — nothing else.
All JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank payment data is handled by PCI-compliant processors under strict contractual obligations. pk989 never stores your full banking credentials on its own servers.
Protect your pk989 account with an additional verification step beyond your password. 2FA is available to all registered players and is the single most effective way to prevent unauthorised account access.
Request a full copy of your pk989 data, correct inaccuracies, or ask for deletion — all through a simple email to our support team. pk989 responds to all data rights requests within 30 days, as committed in this Policy.
Now that you know exactly how pk989 handles your data, join thousands of players from Karachi to Islamabad who trust pk989 for cricket betting, live casino, and slots — all in PKR with instant JazzCash and EasyPaisa payouts. Your privacy is guaranteed.
By using pk989 you confirm you are 21+ and agree to our Terms & Conditions and this Privacy Policy.